Zoctr Health Private Limited ("Zoctr" and/or its affiliates) is the author and publisher of the Internet resource www.zoctr.com ("Website") on the world wide web as well as all software and applications provided by Zoctr, including the Zoctr Mobile Application under the brand name "Zoctr" ("App") accessible from mobile devices including smart phones, tablets etc.
The Zoctr Website and App is a platform that facilitates the purchase of Home Healthcare services including Nurses, Attendants, Doctors, Physiotherapists, Medical Equipments etc. and also facilitates tele-consultations and e-commerce purchase of other related and incidental healthcare products including pharmacy, diagnostics, health-kits (collectively the "Services") offered by Zoctr as well as its partners (collectively the "Health Partners"). The Services are offered to the Users through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various services.
The terms 'You' or 'Your' refer to you as the user (registered or unregistered) of the Website and/or Service and includes all patients, caregivers, visitors, sellers, health partners to the website or app and the terms 'We', 'Us" and 'Our' refer to Zoctr.
2.1 What is personal information?
3.1 This section applies to all Users ("Users").
3.4 User can access, modify, correct and eliminate the data about him/her/it which has been collected pursuant to his/her/its decision to become a User. If User updates any of his/her/its information, Zoctr may keep a copy of the information which User originally provided to Zoctr in its archives for uses documented herein. Zoctr takes no responsibility for the information shared by the User and any updates made or lack of updates thereof. The onus of keeping his/her/its information current and correct solely lies with the User and Zoctr takes no liability for the same. Further, if Zoctr suspects that any information provided by you is untrue, inaccurate, out of date or incomplete, Zoctr may, at its sole discretion, suspend or deactivate your account or discontinue the provision of services to you.
3.5 Zoctr may require the User to pay with a credit card, wire transfer, debit card or cheque. Zoctr will collect such User's credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User's credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. User is advised, however, that Internet technology is not 100% safe and User should exercise discretion on using the same.
3.6 Due to the communications standards on the Internet, when a User visits the Website or App, Zoctr automatically receives the URL of the site from which such User came and the site to which such User is going when he/she/it leaves. Zoctr also receives the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using, email patterns, as well as the name of User's ISP. This information is used to analyze overall trends to help Zoctr improve its Service. The linkage between User's IP address and User's personally identifiable information is not shared with third parties without such User's permission or except when required by law. Notwithstanding the above, Zoctr may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
3.7 A User may have limited access to the Website and make Home Health and Medical Appointments without creating an account on the Website. Unregistered Users can make appointments by providing their name and phone number. In order to have access to all the features and benefits on the Zoctr Website or App, a User must update his/her/patients profile which automatically creates a User Account.
3.8 You have the option not to provide us the Personal Information sought to be collected. You will also have an option to withdraw Your consent at any point, provided such withdrawal of the consent is intimated to us in writing. If you wish to withdraw your consent, please send an email to firstname.lastname@example.org requesting the same. If you do not provide us your Personal Information or if You withdraw the consent to provide us Personal Information at any point in time, We shall have the option not to fulfill the purposes for which the said Personal Information was sought and We may restrict you from using our Services or the Website or the App.
3.9 The Website or App may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. Such Users, including any moderators or administrators, are not authorized Zoctr representatives or agents, and their opinions or statements do not necessarily reflect those of Zoctr, and they are not authorized to bind Zoctr to any contract. Zoctr hereby expressly disclaims any liability for any reliance or misuse of such information that is made available by Users or visitors in such a manner.
3.11 Zoctr does not knowingly collect personal data from children except for specific Baby Care Plans.
3.13 Zoctr maintains a strict "No-Spam" Policy, which means Zoctr does not intend to sell, rent or otherwise give your email address or mobile number to any third party without your consent.
5.1 The kinds of information that We collect about You include but are not limited to the following:
6.1 The methods by which we collect your Personal Information include but are not limited to the following:
7.2 Your Personal Information may be used for various purposes including but not limited to the following:
8.1 You authorize us to exchange, transfer, share, part with all or any of Your Personal Information, across borders and from Your country to any other countries across the world with Our affiliates / agents / third party service providers / partners / banks and financial institutions or any other persons, for the Purposes specified under this Policy or as may be required by applicable law.
8.3 Zoctr allows other companies, to serve advertisements to the Users. These companies include but not limited to third party ad servers, ad agencies, ad technology vendors and research firms. Zoctr may display advertisements to Users that fit a certain general profile criteria ("Targets"). Zoctr does NOT use personally identifiable information to identify Targets for advertising on its Services.
9.1 We may store temporary or permanent 'cookies' on your computer or phone. You can erase or choose to block these cookies from your computer or phone. You can configure your computer/phone browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website or App. In the course of serving advertisements or optimizing services to its Users, Zoctr may allow authorized third parties to place or recognize a unique cookie on the User's browser. Zoctr does not store personally identifiable information in the cookies. Further, Zoctr does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on Your computer, collect data or solicit personal information from the You, for which Zoctr is not responsible or liable. Zoctr encourages You to read the privacy policies of all external sites.
10.1 The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures including industry standard practices such as role-based access, password protection, data encryption etc. to ensure that the Personal Information collected from you is secure and safe from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. You agree that such measures are secure and adequate. We restrict access to your Personal Information to Our and Our affiliates' employees, agents, third party service providers, partners, and agencies on a need to know basis and in relation to the Purposes as specified above in this Policy.
10.2 While We will endeavor to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the Internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to your Personal Information.
13.1 If You need to update or correct your Personal Information or have any grievance with respect to the processing or use of your Personal Information, for any reason, you may send updates and corrections to us at email@example.com and we will take all reasonable efforts to incorporate the changes within a reasonable period of time.
15.1 Zoctr shall store Your Personal Information at least for a period of two years from the last date of use of the Services or Website or for such period as may be required by law.
16.1 We have appointed a Grievance Officer to address any concerns or grievances that You may have regarding the processing of Your Personal Information. If you have any such grievances, please write to Mr. Jaysing Shinde, Grievance Officer at firstname.lastname@example.org with copy to email@example.com or send a letter marked to the attention of Mr. Jaysing Shinde, Grievance Officer, Zoctr Health Private Limited, 1002, 10th Floor, Lodha Supremus, iTHINK Techno Campus, Kanjur Marg (E) Mumbai - 400 042 and Our officer will attempt to resolve Your issues in a timely manner.
17.1 This section is applicable to various Health Partners, Practitioners and Healthcare Professionals including Consultant Doctors, Nurses, Physiotherapists, Psycho-counselors, Occupational Therapists, Speech Therapists, Paramedical Staff, Attendants and all other medical or healthcare professionals whether listed or not on www.zoctr.com ("Health Partners")
17.2 As part of the registration/application creation and submission process that is available to Health Partners on Website, certain information, including sensitive personal data or information is collected from the You.
17.4 Health Partners personally identifiable information they choose to provide on the Website or App is used to help the Health Partners describe / identify themselves. This information is exclusively owned by Zoctr. Zoctr may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates.
17.5 Zoctr automatically lists Health Partners information on its Website or App for every Heatth Partner registered on its Website or App using its Software. The Health Partner information listed on Website or App may or may not be displayed when Patients search for Home Health or other related and incidental services on Website or App.
17.6 Zoctr also creates Health Partner information for healthcare professionals that have not signed up or registered for Zoctr Services. Such Health Partners are manually verified over phone or in person by Zoctr or its associates, and Zoctr makes every effort to capture accurate information for such Health Partners. However, Zoctr does not hold any liability for any incorrect or incomplete information appearing on Website for such Health Partners.
18.1 This section is applicable to Patients or Caregivers including family members (collectively "Patients") making registrations or bookings on behalf of Patients.
18.2 As part of the registration/application creation and submission process that is available to Patients on this website or app, certain information, including sensitive personal data or information is collected from the Users.
18.5 Patients' personally identifiable information they choose to provide on the Website/App is used to help the Patients describe/identify themselves. Other information that does not personally identify the Patients as an individual, is collected by Zoctr from Patients (such as, patterns of utilization described above) and is exclusively owned by Zoctr. Zoctr may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. If Zoctr wishes to use any Patients' personal data for a new purpose, it will seek Patients' permission before doing so.
18.6 Zoctr will communicate with the Patients through email, phone and notices posted on the Website/App or through other means available through the service, including text and other forms of messaging based on Patients contact preferences. The Patients can change their e-mail and contact preferences at any time by logging into their "Account" at www.zoctr.com or the Zoctr App and changing the account settings.
18.7 At times, Zoctr conducts a User Survey to collect information about Patients' preferences. These surveys are optional and if Patients choose to respond, their responses will be kept anonymous. Similarly, Zoctr may offer contests to qualifying Patients in which we ask for contact and demographic information such as name, email address and mailing address. None of this information is shared with third parties, except in summary form, if at all. The demographic information that Zoctr collects in the registration process and through surveys is used to help Zoctr improve its Services to meet the needs and preferences of Patients. This may include targeting advertising to Patients about our Services. Information we gather through a contest may also be disclosed to third parties, as necessary, for prize fulfillment and other aspects of any contest or similar offering.
18.8 Zoctr may keep records of telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, research and development and for User administration.
18.9 Zoctr may further keep audio or video recordings of tele or video consutlations made between the patient and a Health Professional using the Zoctr Website, Zoctr App or a third party software for the purposes of medical record keeping and legal and statutory reasons.
18.10 All Zoctr employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every Patients' sensitive personal data and information.
18.11 Zoctr may also disclose or transfer Patients' personal and other information a User provides, to another third party as part of reorganization or a sale of the assets of a Zoctr corporation division or company. Any third party to which Zoctr transfers or sells its assets will have the right to continue to use the personal and other information that Patients provide to us.
18.12 Save as set out above, Zoctr only uses the personal data or information collected from Patients in the manner set out in the section relating to "Registration Process" below. Zoctr may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable forms to third parties and affiliates. If Zoctr wishes to use any Patients' personal data for a new purpose, it will seek such Patients' permission before doing so.
18.13 To the extent necessary to provide Patients with the services on the Website, Zoctr may provide their Personal Information to third party contractors who work on behalf of or with Zoctr to provide Patients with such services, to help Zoctr communicate with Patients or to maintain the Website. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the Personal Information collected in connection with the provision of these services in accordance with their own privacy policies.
19.1 No sensitive personal data or information is automatically collected by Zoctr from any casual visitors of the Zoctr website or App, who are merely perusing the Website or App.
19.3 If you, as a casual visitor, have inadvertently browsed any other pages of this Website/App prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting this browser application should ordinarily clear all temporary cookies installed by Zoctr. All visitors, however, are encouraged to use the "clear cookies" functionality of their browsers to ensure such clearing / deletion, as Zoctr cannot guarantee, predict or provide for the behavior of the equipment of all the visitors of the Website or App.
Version No. 2.0
Last Updated: 26th September, 2017